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Frequently asked questions.
What is TomboPrint?
Tomboprint is a print and printer management software. Decreases operating costs, increases productivity and prevents sensitive data from being misused while helps protect the environment.
Based on cloud technologies and full of security features, TomboPrint aims to arm enterprises with an extensible printing framework.
How can I install TomboPrint?
This is quite easy, Tomboprint is distributed as a virtual machine image. The only thing is to just setup the virtual machine and configure as you please.
TomboPrint supports VMWare, Hyper-V and Virtual Box platforms.
Which printers are supported?
Currently only Lexmark printers but our goal is to expand all brands and models. Our engineering team is working day and night and we will be shortly adding new ones.
What is secure printing and how does it work?
TomboPrint makes sure all printers are controlled from a central server. TomboPrint holds all print jobs on printers until the user is there to collect - with a personal PIN, card or other authentication device. This ensures all printouts, included forgotten ones, are protected until collected.
What are the benefits of secure printing?
Tomboprint decreases operating costs, increases productivity and improves security by providing control and management of print jobs and printers. Budgeting features help calculate costs before printing and allow automatic routing to a cheaper printer hence decreasing printing costs. You can monitor costs by user and department for any given term.
Drives down cost by eliminating forgotton jobs on printers - no more leftover document piles near printers. By control features you can route print jobs to the best available printer at hand.
As users can only send jobs to fully functional printers but not those with issues, printing services are never interrupted.
How can I get a printing report?
TomboPrint not only accounts and generates reports for print-outs, it also does the same for photocopies and scanned documents. You can generate reports on all of printouts, scans and photocopies easily.
It is also possible to customize the reports and monitor your enterprise’s printing habits in real time. Reports can be based on users, groups of users or business units. Even comparative reports are possible.
Reports can also be scheduled for regular e-mailing to users.
Can I set up printing limits to my users?
TomboPrint allows the definition of quotas to individual users and business units. It is also possible to convert color print-outs to black-and white, convert single sided documents to be duplex etc. as part of the quota features. If needed, it is also possible to set up quotas on an hourly, daily, weekly or monthly basis.
Can I monitor my printers?
TomboPrint tracks consumables of your printers in real time and generate alerts if consumables are going low. Such alerts can be directed to a service desk software or delivered via emails. This feature allows consumable tracking and re-supply to prevent service outages.
Can users print without being enrolled into Tomboprint?
Tomboprint controls print jobs coming from different channels/sources and blocks any such attempt. Control is key and even if the users install individual printer drivers themselves, printing without TomboPrint oversight will not be possible.
How is TomboPrint licensed?
Licensing is based on number of printers and the maintenance/support term involved.
How are users authenticated by printers?
The TomboPrint firmware, when installed on printers, can authenticate users with PIN codes, Active Directory usernames and passwords or staff cards. Any of these could be used to authenticate users.
Can I add all of my printers to the secure printing infrastructure?
Not all printers allow installation of an external printer software - if your printers do allow, Tomboprint can control everything happening on those devices. In case some of your printers are older and not support such software installation, it is still possible to track and log everything happening on those printers.
How can I add users to the secure printing infrastructure?
TomboPrint supports Active Directory and LDAP. If you are using any one of the popular directory services, TomboPrint can seamlessly integrate and work with them. For those users who are not listed in the directory service, it is possible to define and use TomboPrint users.
Can I restrict my users’ printer usage?
Using TomboPrint, it is possible to define certain policies to restrict copying, scanning, emailing, faxing and printing to certain users or user groups.